Privacy Policy​

This Privacy Policy (the “Policy”) explains how Kevin’s Plumbing (“we,” “us,” or “our”), established in 2015, collects, uses, protects, and shares personal information when you visit or interact with our website (the “Site”) or request plumbing services from us (the “Services”). This Policy is part of our Website Terms of Use. If you do not agree with this Policy, please do not use the Site.

Where required by law, we may ask for additional consent through opt-in mechanisms (for example, checking a box or adjusting your browser settings for cookies). For cookie-related choices, please see the Cookie Notice below.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. Please review their policies.

SCOPE OF PRIVACY POLICY

This Policy applies to personal information we collect:

• Through our Site (including forms, scheduling requests, and payment pages)

• Through communications with you (phone, text, email, or in person) related to Services

• From third-party providers that help us operate our business (such as payment processors or website analytics providers)

INFORMATION WE COLLECT FROM YOU

We collect information in three ways: (1) directly from you, (2) from third parties, and (3) automatically through the Site.

1) Information you provide directly

Depending on how you use our Site or Services, we may collect:

• Contact information: name, phone number, email address, and service/billing address

• Service information: information you provide about the plumbing issue, appointment preferences, work authorization details, and service history

• Payment information: if you pay online, payment details are collected and processed through a third-party payment processor. We do not store full payment card details on our own systems.

• Photos/videos or files (optional): images you send related to a service request (for example, to help diagnose an issue)

• Reviews/testimonials (optional): feedback you choose to provide; we will not post customer testimonials with identifying details without your consent

• Communications: details you share when you contact us by phone, email, text, mail, or through website features

2) Information from third parties

We may receive information from service providers that support our operations, such as:

• Payment processors (payment confirmation and transaction details)

• Scheduling or customer management platforms

• Website hosting and analytics providers

• Social media platforms if you contact us through those platforms (subject to your settings and the platform’s policies)

3) Information collected automatically

When you use the Site, we may automatically collect limited technical information, such as:

• IP address and device/browser type

• Pages visited and time spent on the Site

• Referring/exit pages

• General location data (approximate, based on IP address)
  This information is collected using cookies and similar technologies as described in the Cookie Notice below.

OUR USE OF YOUR PERSONAL INFORMATION

We use personal information for legitimate business purposes, including:

To provide and manage Services

• Respond to service inquiries and requests

• Schedule appointments and communicate about service status

• Provide estimates, invoices, and customer support

• Process payments and maintain transaction records

To operate and secure the Site

• Maintain Site functionality and security

• Diagnose technical issues and prevent fraud or misuse

• Improve performance and user experience (generally using aggregated data)

Legal, safety, and business needs

• Comply with legal obligations and insurance requirements

• Enforce our agreements and protect our rights and property

• Maintain required business and accounting records

No marketing: Kevin’s Plumbing does not use customer information for marketing or promotional campaigns unless you specifically request or authorize such communications.

OUR HANDLING OF PERSONAL INFORMATION: ACCURACY, PROTECTION, MINIMIZATION, AND RETENTION

Accuracy

We take reasonable steps to keep personal information accurate and up to date. You may request corrections using the contact information below.

Protection (NY SHIELD Act)

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information, which may include:

• Access controls and password protections

• Secure systems and reputable service providers

• Limited access to customer information

• Staff confidentiality practices

• Secure payment processing through third parties

No system can be guaranteed 100% secure, but we work to reduce risk and respond appropriately to security issues.

Minimization and retention

We keep personal information only as long as reasonably necessary for:

• Providing Services

• Maintaining business and accounting records

• Legal, regulatory, and insurance purposes
  When information is no longer needed, we take reasonable steps to securely delete or destroy it.

DISCLOSURE OF YOUR PERSONAL INFORMATION TO THIRD PARTIES

We may share personal information only as needed to operate our business and provide Services, including:

• Service providers: payment processors, scheduling/CRM tools, website hosting, analytics, accounting software, and IT support (as necessary to perform services on our behalf)

• Legal requirements: when required by law, court order, subpoena, or government request

• Safety and rights: to protect the rights, safety, and property of Kevin’s Plumbing, our customers, or others

• Business transfers: if we undergo a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections

We do not sell personal information and do not share personal information with third parties for their own marketing purposes.

YOUR RIGHTS

Depending on applicable law and your situation, you may request:

• Access to certain personal information we maintain about you

• Correction of inaccurate information

• Deletion of information (subject to legal/recordkeeping limits)

• Information about how we use and share personal information

We may need to verify your identity before fulfilling a request. We may deny or limit requests where permitted by law (for example, where retention is required for business records, legal compliance, or fraud prevention).

We will not unlawfully discriminate against you for exercising privacy rights.

CELLULAR TEXT MESSAGES AND TELEPHONE COMMUNICATIONS

Service-related calls and texts (no marketing)

If you provide your phone number, you consent to receiving service-related calls and text messages from Kevin’s Plumbing, such as:

• Appointment scheduling and reminders

• Updates related to service requests

• Billing or payment questions

• Responses to your inquiries

Message and data rates may apply. Message frequency varies.

Opt-out

You can opt out of texts at any time by replying STOP. For help, reply HELP or contact us using the information below.

Call recording (if applicable)

If we record calls for quality, training, or documentation, we will do so consistent with applicable law. If you do not wish to be recorded, please tell us before the call proceeds or contact us through a different method.

CHANGES TO THIS PRIVACY POLICY

We may update this Policy from time to time. Changes become effective when posted with a revised “Last updated” date. If we make material changes, we will post a notice on the Site and/or provide additional notice where required by law.

HOW TO CONTACT US

To ask questions about this Policy or to submit a privacy request, contact:

Kevin’s Plumbing
2210 William St Cheektowaga NY 14206
Phone: 716-868-9818/9819

Email: kevinsplumbingwny2@gmail.com
(or use our website Contact Form)

Cookie Notice

​

This Cookie Notice explains how Kevin’s Plumbing uses cookies and similar technologies on our Site. We use cookies primarily to operate the Site, improve performance, and understand general usage patterns. We do not use cookies for marketing campaigns unless specifically enabled and disclosed.

WHAT ARE COOKIES?

Cookies are small data files stored on your device by your web browser. They help websites function, remember preferences, and collect basic analytics about usage. Cookies may be “session” cookies (deleted when you close your browser) or “persistent” cookies (remain until they expire or you delete them).

Cookies set by us are “first-party cookies.” Cookies set by third parties (such as analytics providers) are “third-party cookies.”

WHAT KIND OF COOKIES DO WE USE?

We may use the following categories:

1) Strictly Necessary (Essential) Cookies

These cookies are required for the Site to function (for example, security features and basic performance). If you block these cookies, parts of the Site may not work.

2) Analytics / Performance Cookies

These cookies help us understand how visitors use the Site (for example, pages visited and time spent). We may use third-party analytics tools (such as Google Analytics). Data is generally aggregated and used to improve Site performance.

3) Functionality Cookies

These cookies remember choices you make (such as preferences) and provide enhanced features.

4) Advertising / Targeting Cookies (if ever enabled)

If we ever enable advertising or remarketing tools, these cookies may be used to display relevant ads based on browsing activity. If we enable these tools, we will update this Cookie Notice accordingly.

Social media features (such as “share” buttons) may also set cookies and collect information in accordance with the social media provider’s policy.

USING COOKIES WITH YOUR CONSENT

Where required by law or where applicable based on your settings, we will request consent for certain cookies (such as analytics or advertising cookies). You can withdraw consent at any time by adjusting settings as described below.

MANAGING YOUR COOKIE SETTINGS

You can manage cookies through your browser settings. Most browsers allow you to:

• Delete cookies already stored

• Block cookies generally or from specific sites

• Receive alerts before cookies are stored

Note: If you block essential cookies, some Site features may not function properly.

For general information about managing cookies, you may search your browser’s help menu for “cookies” or visit resources such as allaboutcookies.org.

CHANGES TO THIS COOKIE NOTICE

We may update this Cookie Notice from time to time to reflect changes to cookies used or for legal/operational reasons. Updates will be posted with a revised “Last updated” date.

If you have questions, contact us using the information listed in the Privacy Policy above.